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Customer Care

Returns & Exchanges 

Returns and exchanges at soyerinc.com are free of charge when using our return method. All requests for returns or exchanges must be made within 14 days of receipt.

Exchanges may be made into a different size or color and are based on stock availability.  If you wish to exchange it for a different item, return it and place a new order.

 

Click here to start a return with your order number.

 

To ensure that we can process your request as quickly as possible,please follow these steps when returning your package.

 

  1. Pack your return securely, in the original package if possible.
  2. Download and print the shipping label.  Affix the label securely to the package.
  3. Drop it off at your nearest UPS location.
  4. You will receive a confirmation email as soon as the item is processed. Please allow 2-4 business days once the item is received to process the refund or exchange.

 

Return Policy

We will accept returns on full priced merchandise provided that:

 

  • The merchandise is in the original condition that you received it, with all their labels and accessories attached.
  • Has not been washed, worn, or altered.
  • Is returned according to the time period limitations.

 

We reserve the right to reject any returns/exchanges that do not fulfill the conditions above. If you return is not accepted, it will be sent back to you at your own expense.

Risk of Loss

You may choose another shipping service of your choice, at your own risk. We are not responsible for items returned via another shipping service than their own.  You should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item

Sale Items

All items purchased on sale are not eligible for returns or exchanges and are considered final sale.

 

Refunds

Refunds will be issued to the original method of payment.
Depending on your financial institution, please allow up to two billing cycles for your credit to appear on your statement. 
Purchases paid for by gift card will be refunded to the gift card.
Purchases using split payment (part gift card, part other payment method) will be refunded to the gift card(s) first. Any remaining balance will be paid to the other method of original payment.

Shipping and handling charges are not refundable

 

SHIPPING

Domestic Orders

We offer complimentary ground shipping for all orders within the United States. After your order confirmation, please allow 3-7 business days to receive your order. Expedited shipping is available for an additional fee, calculated at checkout.
You may follow your delivery via the tracking number provided in your shipping confirmation email.

International Orders

For international orders, please email us at shop@soyerinc.com.